Shipping policy

 

Effective Date: 1st January 2023

Thank you for shopping at identifyasbrand.com. This Shipping Policy outlines important information regarding the shipment of your orders. Please read this policy carefully before placing your order. By making a purchase through our website, you agree to the terms and conditions outlined in this Shipping Policy.

  1. Order Processing

a. Processing Time: We strive to process and ship orders as quickly as possible. Please note that processing time may be longer during peak seasons or promotional periods.

b. Order Verification: In some cases, we may need to verify certain information before processing your order. We will contact you via email if any additional information or documentation is required.

  1. Shipping Methods and Delivery Time

a. Shipping Options: We offer standard and express shipping option, which may vary depending on your location and the size of your order. The available shipping options will be displayed during the checkout process.

b. Delivery Time: The estimated delivery time will depend on the shipping method you choose and your location. Estimated delivery between 8-14 days (within Australia), shorter for express. Please note that delivery times are estimates and may be subject to delays due to unforeseen circumstances or factors beyond our control.

c. Shipment Tracking: Once your order has been shipped, we will provide you with a tracking number or a link to track your shipment. You can use this information to monitor the progress of your delivery.

  1. Shipping Fees and Taxes

a. Shipping Fees: Shipping fees are calculated based on the shipping method selected, the weight and dimensions of the package, and the destination. The applicable shipping fees will be displayed during the checkout process.

b. Taxes and Duties: You are responsible for any applicable taxes, customs duties, or other fees imposed by your country or local authorities related to the importation of the products. Please consult with your local customs office for more information on potential charges.

  1. Shipping Restrictions

a. International Shipping: We offer international shipping to select countries. However, please be aware that customs regulations and import restrictions may apply, which could delay the delivery of your order. We are not responsible for any customs-related issues or additional fees incurred.

b. P.O. Box Addresses: We are unable to ship to P.O. Box addresses. Please provide a valid physical address for shipping purposes.

  1. Lost or Damaged Shipments

a. Lost Shipments: In the rare event that your shipment is lost in transit, please contact by email. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

b. Damaged Shipments: If your order arrives damaged, please contact us within 7 days of receiving the package. We may require photo evidence of the damaged items and packaging. We will assess the situation and provide a suitable resolution, which may include replacement, refund, or store credit.

  1. Order Tracking and Communication

a. Order Updates: We will send you email notifications regarding the status of your order, including confirmation, shipment tracking information, and any relevant updates.

b. Communication: If you have any questions or concerns about your order or the shipping process, please contact by email.  We are here to assist you and provide the necessary information.

  1. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

If you have any further questions or need assistance, please do not hesitate to contact our customer support team.

Note: It is important to tailor the Shipping Policy to your specific business needs and include details such as shipping carriers used, applicable regions, and any other relevant information specific to your online